Information Systems Support Specialist

Job Description

Lutheran Family and Children’s Services is seeking a full-time Information Systems Support Specialist to join our IT team. The Information Systems Support Specialist will be responsible for providing reliable and courteous technical user support to help diagnose, resolve and track hardware, software, and network issues; will perform network administration duties in a Microsoft environment as well as Office 365 Cloud environment. This position will assist with hardware and software installation and upgrades of workstations, servers, and printers. The Information Systems Support Specialist will maintain accurate inventory of all workstations, printers, and other computer peripherals and maintenance of these items to ensure proper working condition This position is full time working Monday thru Friday daytime hours. As an Information Systems Support Specialist, you will: • Execute the duties of a first level call center, supporting staff for all IT related issues utilizing an electronic ticketing system. • Maintain an accurate inventory of all IT assets. • Assist the IT Manager in all levels of Network/System Administration • Assist the IT Manager in all levels of Facilities Management. • Assist the IT Manager in all planning/implementation of all IT/Facilities projects. Qualifications: Required Minimum Education/Experience • Technical Degree, equivalent certifications or • 4+ years of experience supporting complex networks with Microsoft Servers, Hyper-V, and Office 365 Hybrid environment. All Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, ancestry, sexual orientation, pregnancy, creed, genetic information, gender identity, status as protected veteran, status as a qualified individual with disability or any other characteristic protected by law. In addition to federal law requirements, LFCS complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. NO PHONE CALLS, PLEASE. Please apply at http://www.lfcsmo.org/careers.

Job Requirements

Qualifications: Required Minimum Education/Experience • Technical Degree, equivalent certifications or • 4+ years of experience supporting complex networks with Microsoft Servers, Hyper-V, and Office 365 Hybrid environment. Knowledge/Skills/Characteristics • Strong Server and Workstation diagnostic and troubleshooting skills including both hardware and operating system support. • Advanced level of Network troubleshooting skills. • Working knowledge of Microsoft Office applications. • Excellent customer service skills. • Good verbal and written communications skills. • Highly motivated and able to make independent programmatic decision. • Ability to work independently and thrive with minimal supervision. • Ability to travel less than 10% Physical Demands: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects tools or controls; reach with hands and arms; climb stairs; climb up to two feet; balance; stoop, knee, couch or crawl; talk or hear; taste or smell. The employee must occasionally lift up to 10 pounds. Specific vision abilities required by the job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is required to access, enter, modify, and retrieve data on a personal computer. The employee is also required to read, write, and speak the English language. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essentials functions. We are an equal opportunity employer. All Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, ancestry, sexual orientation, pregnancy, creed, genetic information, gender identity, status as protected veteran, status as a qualified individual with disability or any other characteristic protected by law. In addition to federal law requirements, LFCS complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. NO PHONE CALLS, PLEASE. Please apply at http://www.lfcsmo.org/careers.